Privacy policy

Last updated: February 12, 2026

Dailoot (“we”, “our”, “us”) operates this online store, including all related information, content, products, and services (collectively, the “Services”).
We are powered by Shopify Inc., which hosts our e-commerce platform and assists us in providing the Services.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit or make a purchase through our website.
By accessing or using any of our Services, you confirm that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information:

Contact details: name, billing / shipping address, phone number, email.
Payment details: card information, payment confirmation, transaction data.
Account details: login ID, password, preferences, settings.
Order & transaction data: items viewed, added to cart, purchased, returned or exchanged.
Device & usage data: IP address, browser type, operating system, cookies, and how you interact with our store.
Customer support data: messages or attachments you send when contacting us.

We collect this information:
Directly from you, when you create an account, place an order, or contact us.
Automatically, through cookies and similar technologies when you browse our site.
From third-party partners, such as Shopify and payment processors, who help operate our Services.

2. How We Use Your Information

We use your personal information to:
Provide and fulfil the Services – process payments, ship orders, handle returns, exchanges, and refunds.
Improve your experience – personalise content, remember preferences, and recommend relevant products.
Communicate with you – send order updates, respond to inquiries, and provide customer support.
Marketing (where permitted) – send promotional messages or show ads related to your interests. You can opt out at any time using the unsubscribe link in our emails.
Security & fraud prevention – protect accounts, detect unauthorised activity, and ensure secure payments.
Legal compliance – meet applicable laws, respond to lawful requests, and enforce our Terms of Service.

3. How We Share Information

We may share personal information with:
Shopify Inc. – to host our store and process orders.
Payment providers & logistics partners – to process payments and deliver your purchases.
IT & marketing service providers – who assist with analytics, ads, or email delivery.
Authorities or legal bodies – if required by law, subpoena, or court order.
Each third party is contractually required to handle your information securely and only for the intended purpose.

4. Relationship with Shopify

Our store runs on Shopify’s e-commerce platform. Shopify collects and processes certain personal data (e.g., cookies, device data) to power our store and for analytics.
To learn more about Shopify’s data practices or exercise your rights regarding data processed by Shopify, visit https://www.shopify.com/legal/privacy.

5. Data Transfers Outside the EU / UK

Your personal information may be transferred to and stored on servers outside your country (for example, in Canada or the United States).
When this happens, we rely on approved legal mechanisms such as Standard Contractual Clauses (SCCs) to ensure your data remains protected.

6. Retention of Your Information

We retain personal information only as long as necessary to:
fulfil orders and provide Services,
comply with legal obligations,
resolve disputes, and
enforce our agreements.
When no longer needed, data is securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the right to:
Access the personal data we hold about you.
Correct inaccurate data.
Delete your personal data.
Restrict or object to certain processing.
Withdraw consent where processing is based on consent.
Receive a copy of your data in a portable format.

To exercise these rights, contact us at support@dailoot.com.
We may request proof of identity before fulfilling your request.
You will not be discriminated against for exercising your privacy rights.

8. Security

We implement appropriate technical and organizational measures to protect your personal information.
However, no system is completely secure, and we cannot guarantee absolute protection of information transmitted online.

9. Children

Our Services are not directed at or intended for children under the age of 18.
We do not knowingly collect personal data from minors.
If you believe a child has provided us with information, please contact us and we will delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
The revised version will be posted here with an updated “Last updated” date.
Significant changes will be clearly communicated on our website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data-handling practices, please contact us:

Customer Service

📧 Email: support@dailoot.com
📞 Phone: +44 7363 097293

Customer Service Hours:

Monday – Friday: 9:00 AM – 5:00 PM

Business Address:

Trade name: Dailoot
Chamber of Commerce (KvK) Number: 97928909
VAT Number: NL005311241B19
Business Address: Ooievaarstraat 90, 1506 XP Zaandam, Netherlands
Email: support@dailoot.com
Phone: +44 7363 097293